Privacy Policy

1. Introduction

BrandVoice AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media content generation and management platform.

By using BrandVoice AI, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, company name, billing information
• Content: Images, videos, captions, and other content you upload
• Brand Voice Data: Sample posts you upload to train our AI
• Social Media Accounts: Access tokens and profile information when you connect social accounts

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: Browser type, IP address, operating system
• Cookies: We use cookies and similar technologies for authentication and analytics
• Performance Data: Post engagement metrics, content performance analytics

2.3 Third-Party Platform Data

When you connect social media accounts, we collect:

• Profile information (username, profile picture, follower count)
• Post engagement metrics (likes, comments, shares)
• Account analytics and insights

3. How We Use Your Information

We use your information to:

• Provide the Service: Generate content, post to social media, manage your accounts
• Train AI Models: Analyze your brand voice to generate personalized content
• Process Payments: Manage subscriptions and billing through Stripe
• Improve the Service: Analyze usage patterns and optimize features
• Communicate: Send account updates, service announcements, and marketing (with consent)
• Security: Detect fraud, abuse, and unauthorized access
• Legal Compliance: Comply with legal obligations and enforce our Terms

4. How We Share Your Information

We share your information only in these circumstances:

4.1 Social Media Platforms

When you authorize us to post on your behalf, we share content with TikTok, Instagram, Facebook, Twitter, and other connected platforms according to their APIs and policies.

4.2 Service Providers

We share data with trusted service providers:

• Anthropic (Claude AI): Content generation services
• Stripe: Payment processing
• Cloudinary: Media storage and delivery
• Vercel: Hosting and infrastructure
• Clerk: Authentication services

4.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Prevent fraud or security threats

4.4 Business Transfers

If BrandVoice AI is acquired or merged, your information may be transferred to the new entity.

We do NOT sell your personal information to third parties.

5. Data Security

We implement security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest (access tokens, payment info)
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data:

• Account Data: While your account is active and for 90 days after deletion
• Content: While your account is active or as needed to provide the Service
• Analytics: Aggregated usage data may be retained indefinitely
• Legal: Some data may be retained longer to comply with legal obligations

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your account and data
• Export: Download your content and data
• Opt-Out: Unsubscribe from marketing emails
• Revoke: Disconnect social media accounts at any time

To exercise these rights, contact us at privacy@brandvoiceai.com

8. Cookies and Tracking

We use cookies for:

• Essential: Authentication, security, and basic functionality
• Analytics: Understanding how you use the Service
• Preferences: Remembering your settings and preferences

You can control cookies through your browser settings, but this may limit functionality.

9. Third-Party Links

Our Service may contain links to third-party websites (social media platforms, partner services). We are not responsible for their privacy practices. Please review their privacy policies.

10. Children's Privacy

BrandVoice AI is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If we discover we have collected such information, we will delete it immediately.

11. International Users

BrandVoice AI is operated in the United States. If you access the Service from outside the US, your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information.

13. European Users (GDPR)

If you are in the European Economic Area, you have rights under GDPR including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing: Performance of contract, legitimate interests, and your consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification to your account email
• Displaying a notice in the Service

Continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

For questions about this Privacy Policy or our data practices, contact us at: